Arizona Private School Association Training EXPO
Phoenix, AZ 85040
Friday, November 03, 2017
Bridgett McGowen-Hawkins of BMcHAWK TALKS presents "The Customer Service is Always Right."
DESCRIPTION: What do you do when it feels like clients and customers have pushed you to your limits? You want to give nothing but your best to get them the help they want, but it seems to go south; it goes all wrong. Or even worse, the client goes all wrong with a lack of decisiveness or with emotionally charged tensions of wanting answers and wanting them NOW!
Explore how to turn all of this around with some easy-to-use steps that will de-escalate emotions and make each client feel valued. And the bonus is when you use these steps to ensure you provide customer service that is always right, not only will you uplift and support your clients, but you will walk away feeling and looking like an absolute rock star yourself!