Arizona Private School Association and Arizona @ Work 2016 Training EXPO
Phoenix, AZ 85040
Friday, November 18, 2016
Bridgett McGowen-Hawkins delivers "Bring It Down to Turn It Up:
How to Deescalate Distracted Customers to Accelerate Success"
DESCRIPTION: You show up to the office with every intention of having an amazing day and making a difference in the lives of others. And just as you feel like you are hitting your stride, maybe even ready to high-five the entire office because you have had a pretty good day so far, it happens.
The customer who is sure to turn your day all around is before you, making an appearance as the Know-it-All who chimes in every five seconds, the Arguer who disagrees on virtually every single point, the Sleeper who just cannot stay awake and engaged, the Socializer who has to keep the sidebar conversations going, or the Introvert who shares very very very very little. What do you do, and more importantly, how do you keep from losing your cool?
In this interactive session, learn why these challenging customer types behave as they do and, most importantly, precisely what you can do in every single one of these instances that will guarantee you are able to bring down the stress and turn up the success.